Suspended accounts

Why we suspend accounts and how to be unsuspended?

In order to maintain an honest and fair environment for users on 2PS, we may suspend accounts that violate our rules, terms, and conditions. Common reasons for suspension may include:

Inactivity: Inactivity is one of the first reason to suspend an account. The foundation of 2PS is both collaboration and referrals between members, hence unjustified inactivity is not compatible with the network values. You might have peculiar issues refraining you to attend M33TUPs and other event but you must connect to the 2PS platform regularly to keep your account active. If you face issues to stay active read this article

Spam: Most of the accounts we suspend are suspended because they are spammy, or just plain fake, and they introduce security risks for 2PS and all of our users. Unfortunately, sometimes a real person’s account gets suspended by mistake, and in those cases, we’ll work with the person to make sure the account is unsuspended.

Account security at risk: If we suspect an account has been hacked or compromised, we may suspend it until it can be secured and restored to the account owner in order to reduce potentially malicious activity caused by the compromise.

Abusive behavior: We may suspend an account if it has been reported to us as violating our rules surrounding abuse. When an account engages in abusive behavior, like urging other members to violate our rules, we may suspend it temporarily or, in some cases, permanently.

Can I unsuspend my account?

You may be able to unsuspend your own account. If you log in and see prompts that ask you to provide your phone number or confirm your email address, follow the instructions to get your account unsuspended.

Are you seeing a message that your account is locked? Your account may also be temporarily disabled in response to reports of spammy or abusive behavior. Contact your 2PS Ambassador or 2PS Staff to give us the necessary information to solve the situation. 

File an appeal and we may be able to unsuspend your account. If you are unable to unsuspend your own account using the instructions above and you think that we made a mistake suspending or locking your account, you can appeal. First, log in to the account that is suspended. Then, open a new browser tab and open a chat window with 2PS staff to tell us more about your situation. 

More about the 2PS Rules

In the terms and conditions, we describe the circumstances that could lead to account suspension or other policy enforcement actions. You can find more specifics about our abusive behavior policy here.