Customer Experience Strategy & Transformation Advisor

Tomasz Smardzewski

Tomasz Smardzewski

Passionate about transforming customer experience by making the most of  digital and human. I consider myself an "experience fighter": always  learning, people centered and focused on getting things done.

I have led customer-centred business transformation programmes for Orange  (Poland, Spain, Group projects): we created first cross-silos CX  organisation and developed a framework for CX management and employee  engagement. As digital became part of our reality, I helped define and implement the multichannel and digital relationship strategy.

Currently I help companies execute their customer experience and digital transformation initiatives and work with startups.

EXPERTISE
Customer Experience – Strategy and Transformation, Omnichannel, Digital Sales,  Digital Care, Design Thinking, Digital Transformation, Customer Centric  Culture, Personalization, Customer Engagement

LEADERSHIP
I enjoy managing cross-functional teams, challenging the status quo and inspiring to go “an extra mile”.

TRAINING AND EDUCATIONAL SERVICES
As a speaker, trainer and professor at business schools my topics include: Customer Experience Strategy, Digital Customer Journey, Omnichannel  Strategy.

WORKING TOGETHER
I am a knowmad. I engage in  independent consulting and mentoring projects. Feel free to contact me  to discuss your challenges or if you want to network or work on a common project.

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