Customer Experience Strategy & Transformation Advisor
Passionate about transforming customer experience by making the most of digital and human. I consider myself an "experience fighter": always learning, people centered and focused on getting things done.
I have led customer-centred business transformation programmes for Orange (Poland, Spain, Group projects): we created first cross-silos CX organisation and developed a framework for CX management and employee engagement. As digital became part of our reality, I helped define and implement the multichannel and digital relationship strategy.
Currently I help companies execute their customer experience and digital transformation initiatives and work with startups.
Customer Experience – Strategy and Transformation, Omnichannel, Digital Sales, Digital Care, Design Thinking, Digital Transformation, Customer Centric Culture, Personalization, Customer Engagement
I enjoy managing cross-functional teams, challenging the status quo and inspiring to go “an extra mile”.
TRAINING AND EDUCATIONAL SERVICES
As a speaker, trainer and professor at business schools my topics include: Customer Experience Strategy, Digital Customer Journey, Omnichannel Strategy.
I am a knowmad. I engage in independent consulting and mentoring projects. Feel free to contact me to discuss your challenges or if you want to network or work on a common project.